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Prior to scheduling a test date, you must first complete exam registration and payment through NBCC. Upon approval, you will receive scheduling instructions from NBCC.

Scheduling at a Pearson VUE Center Location

Once you receive your authorization and scheduling approval from NBCC, it is your responsibility to make an appointment to take the exam during the specified testing window. Exam appointments may be scheduled up to one business day in advance. Space at testing locations is limited and available on a first-come, first-served basis.

After you schedule your exam, Pearson VUE will send you a confirmation e-mail listing your exam date, your exam time, the address and phone number of the test center, and directions to the test center.

If you choose to schedule online, you will have to create a Pearson VUE web account. When creating your account and scheduling your exam, you will need your NBCC candidate ID number. This number will be on your approval letter and instructions letter.

Cancellation and Rescheduling Policy

If you are unable to sit for your scheduled exam, you must cancel with Pearson VUE at least 24 hours prior to your scheduled testing session (SEA recipients must cancel appointments with a Pearson VUE representative by phone). You may reschedule your appointment at the time of your cancellation, or at a later date for a fee of $50. You are only permitted to reschedule for a date that falls within your authorization window. If you do not reschedule your appointment at least 24 hours prior to your scheduled appointment or within your authorization window, you forfeit all examination fees. Exam fees will not be refunded under any circumstance.

Appeal Policy

If you wish to appeal your examination you will need to follow the guidelines in the hand book published by NBCC/CCE. Links to NBCC handbooks can be found on this web page.

Test takers who experience problems with test administration (e.g., computer outages, proctor errors) are required to file an incident report at the Pearson VUE center where they tested. Examination administration appeals must be accompanied by a Pearson Incident Report to be considered.

Retest Policy

If you fail the exam, you will have to wait at least three months from the test date before you can retest. The actual retest date will depend on the monthly testing schedule and site availability. You will need to send a new registration form and examination fee based upon your state.